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dispute management and new ES
Dispute management is part of FSCM which means the process is designed from the accounting department point of view, not sales. The main features are:The solution begins with the receiving of customer payment. If it’s an underpayment (or short payment), the dispute case, the central business object, will be created. And then make clear the reason and deal with the dispute case, by creating credit memo or continuing collection, or just writing off the residual. I think that should not be the com
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Credit limit change request and new enterprise service
The process of requesting the change of customer’s credit limit has been systemized. In that process, the sales rep can create credit limit change request which will be mailed to credit rep who can approve and change the limit accordingly or forward to financial clerk for further information or just refuse it. The confirmation information will finally pass to the sales rep.It should be great. Yes? But I find one problem which let down my interest a lot. SAP does not make any connection between
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ehp4 account receivables for head office and branches
In SAP ERP prior to EHP 4, there exist a function to deal with customer head office and branch relationships. You can maintain the relationships in customer master data, the result of which is the customer head office will be the only receivable account of FI side, while the branches under it will have individual accounts no more. That means, every invoice of the branches will be directly posted to the receivable account of the head office. Of course, there is a field in the line item indicating
