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Hi,if you need to help set goals for your subordinates you should be familiar with SMART. What is it?SMART=Specific,Measurable,Attainable,Realistic(Relevant),Timely(Time-based)[@more@]SpecificGoals should be straightforward and emphasize what you want to happen. Specifics help us to focus our efforts and clearly define what we are going to do.Specific is the What, Why, and How of the SMART model.WHAT are you going to do? Use action words such as direct, organize, coordinate, lead, develop, plan,

I saw a good template email which is about applying for training program. If you're the boss and probably receive this kind of email from your subordinates, how could you unkindly refuse it? :-P The following is the template for your reference.[@more@]To: XXXFrom: YYYSubject: ITIL and ITIL implementationXXX, as you know, I recently discover ITIL, the best practice, process-based approach to quality IT Service Management. This framework will provide out IT/IS department with many benefits, includ

What is 4C?This is a question for you if you're gonna be a supervisor or you have been in a management position.Maybe you have lots of understanding about how to be a good manager, but 4C could be a basic skill for you to grasp and keep it in mind.[@more@]4C = Clarity+Competence+Commitment+ControlClarity:Clear and easy to understand - tasks,objectives and results,responsibilities and performance expected.Communicate with subordinates to clarity tasks.Competence:The employee responsible for the t

Recently when we reviewed the result of IT SLA, we found the comments regarding to IT services:Sometimes, our XX printer had problem, we have tried to solve it by ourself first, but failed. You know, we are not the professional person. So, we called IT colleague, but sometimes, he said, why it happed again? What do you do with it? Have you checked it by yourself? Or he said, I am busy, I will solve it when I have time (until we called him second time he was not come and solve the problem)Even he

I took a management skill training some months ago and there are so many important tips for me to understand and apply. Here I'd like to give some key points on how to be a successful manager as below:1.To know the responsibility of manager;2.To manage subordinates to finish tasks;3.Clarity the tasks via communication;4.Make assure that the subordinates are able to do tasks;5.To encourage subordinates to make committment;6.Control the procedure and achive the goal.[@more@]