SAP S/4HANA客户关系管理之变

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S/4HANA Best Practices for SAP CRM 7 Customers

Existing SAP CRM 7 customers that adopt S/4HANA On-Premise Edition should

1.    保留并行部署客户已存在的CRM系统。

2.    更新升级部署CRM 到 CRM on HANA (CRM 7 EhP3 / EhP4 once available)

?      CRM可进一步应用 HANA 的优化性能(performance optimizations,ad-hoc reporting, …)

?       通过HANA SPS9 MultiDatabase Container的功能分享使用HANA DB with S/4HANA

?       应用 CRM on HANA 作为一个平台，可以为 SAP hybris Marketing服务 (share customer data on HANA level)

?       可视化方面，应用 “Fiori” (blue crystal) 皮肤功能，为 CRM WebUI提高用户体验。

1. 采用新的SAP hybris Marketing 作为“S/4HANA Exchange Innovation” for     SAP CRM  Marketing

?       Multiple process integrations with CRM 7

?       Incremental adoption possible (scenario by scenario)

C4C integration based on asynchronous replication

-       using IDocs and A2X services in ERP

-       web services in C4C

-       HCI for structure and protocol mapping

?       S/4HANA 没有包含相应的 CRM 功能,但可集成SAP CRM (on-premise)  作为 Cloud for  Customer (public cloud)

?       迁移 SAP ERP 到 S/4HANA On-Premise Edition 不会集成 SAP CRM or Cloud for Customer 的安装;
         integrations and SAP CRM / Cloud for Customer will continue to work as before

?       SAP hybris Marketing is the S/4HANA?simplification“ for SAP CRM marketing: HANA optimized& simplified data model, HTML5 UI – go for it!