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一、重新思考质量的定义1．戴明的质量观点“质量必须从客户的观点出发加以考虑。（Quality has to be considered from the point of view of the user.）”“质量是从客户的观点出发加强到产品上的东西。（Quality is anything that enhances the product from the viewpoint of the customer.）”“质量的一个重要成分是改进其一致性。（One important ingredient of quality is uniformity.）”有些质量特征容易被辨认，例如：工作性、可靠性、耐久性、操作性等，但有些质量特征不易被辨认。总之，要改进质量的一致性，使其更好的集中到

Are you a Software QA engineer or Software tester? Need to update your software QA/testing knowledge or need to prepare for a job interview? Check out this collection of To be a good software tester...What makes a good software tester?1. Know Programming. Might as well start out with the most controversial one. There's a popular myth that testing can be staffed with people who have little or no programming knowledge. It doesn't work, even though it is an unfortunately common approach. There are

测试风险是不可避免的、总是存在的，所以对测试风险的管理非常重要，必须尽力降低测试中所存在的风险，最大程度地保证质量和满足客户的需求。在测试工作中，主要的风险有： 一、质量需求或产品的特性理解不准确，造成测试范围分析的误差，结果某些地方始终测试不到或验证的标准不对； 二、测试用例没有得到百分之百的执行，如有些测试用例被有意或无意的遗漏； 三、需求的临时/突然变化，导致设计的修改和代码的重写，测试时间不够； 四、质量标准不都是很清晰的，如适用性的测试，仁者见仁、智者见智； 五、测试用例设计不