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[ITIL学习笔记]之事件管理[2]
[ITIL学习笔记]之事件管理(2)（如何在制造企业的IT支撑部门实施事件管理）学习ITIL也有一段时间了，ITIL绝对是个好东西，实施ITIL绝对为会部门的IT管理带来质的变化，唯一的遗憾之处就是ITIL只告诉我们做了会怎么...
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[ITIL学习笔记]之配置管理[1]
[Configuration Management][配置管理]To provide a logical model of the IT infrastructure by identifying, controlling, maintaining and verifying the versions of All Configuration Items in existence.“配...
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[ITIL学习笔记]ITIL基础知识
什么是ITIL Information Technology Infrastructure Library简称为ITIL，信息技术基础架构库（ITIL）是事实上的IT服务管理国际标准。IT基础架构库（ITIL）包含着如何管理IT基础架构...
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[ITIL学习笔记]之问题管理[2]
[Problem Management][问题管理]-----------------------------------------------------------[Goal/Mission of Problem Management]To minimize the adverse effect on the business of Incidents and Problem...
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[ITIL学习笔记]之事件管理[1]
[Incident Management][事件管理]-------------------------------------------------------------[Goal/Mission of Incident Management]To restore normal service operation as quickly as possible and minimize...
