Support Status - Oracle Database on Linux Itanium [ID 1130325.1]
		修改时间 04-APR-2011 类型 ANNOUNCEMENT 状态 PUBLISHED

In this Document
What is being announced?
Support Status for Oracle Database on Linux Itanium
Who to contact for more information?

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Applies to:

Oracle Server - Personal Edition - Version: 9.2.0.2 to 10.2.0.5 - Release: 9.2 to 10.2
Oracle Server - Enterprise Edition - Version: 9.2.0.2 to 10.2.0.5 [Release: 9.2 to 10.2]
Oracle Server - Standard Edition - Version: 9.2.0.2 to 10.2.0.5 [Release: 9.2 to 10.2]
Linux Itanium

What is being announced?

What is being announced?

Support Status for Oracle Database on Linux Itanium

The terminal patch set for Oracle Database 10g Release 2 (10.2.0.5) will be the last release Oracle delivers for the Linux Itanium platform. Customers can continue to run the terminal patchset release of Oracle Database 10g Release 2 on Linux on Itanium for as long as they want with support options to meet both their current and future needs. Oracle will not be delivering an Oracle Database 11g release for Linux Itanium.

1. What is the Support plan for Oracle Database products on Linux on Itanium?

The final release for the Oracle Database (including client) on Linux Itanium will be the final patchset for Oracle Database 10g Release 2 (10.2.0.5). Refer to Release Schedule of Current Database Releases (Doc ID 742060.1) for more information.

1. Extended Support (which starts after Premium Support ends) will be offered until July 31, 2013.

• Full technical support including Critical Patch Updates (CPUs) and Patch Set Updates (PSUs)
• The fee for Extended Support will be waived until July 31, 2013.

2. Limited Extended Support will be offered from August 1, 2013 to July 31, 2015.

• Only Priority 1 bugs will be addressed during this period.
• No Critical Patch Updates (CPUs) or Patch Set Updates (PSUs) will be made available during this period.
• Extended Support fees will apply (standard support fee + 20%)

The Limited Extended Support offering represents an exception to the standard Oracle Lifetime Support Policy. Customers choosing not to enroll in Extended Support will be eligible for Sustaining Support.
For further details see Oracle's Lifetime Support Policy.

2. Will customers be forced to move off of the Itanium hardware?
No! The Oracle Database on Linux Itanium is supported under Oracle's Lifetime Support Policy. This means you will be able to receive Oracle's support as long as you have paid for support.

Over time, per Oracle's Lifetime Support Policy, products move from Premium to Extended to Sustaining Support. However, for Linux Itanium, Oracle is making an exception to its Extended Support policy by waiving the fee for Extended Support through July 2013 and will provide additional Limited Extended Support through July 2015. Extended Support service fees will apply during this additional period.

3. Will fixes, security alerts, Critical Patch Updates, and Patch Set Updates continue to be available for all supported releases?
YES. Fixes, security alerts, Critical Patch Updates, and Patch Set Updates will continue to be provided through Premier and Extended Support for Oracle Database 10g Release 2 on Linux Itanium.

4. Will an Oracle client running on Linux Itanium interoperate with later versions (beyond 10.2) of the Database running on other platforms?
Yes, per Oracle's policy regarding dissimilar client/server versions of the Database as explained in Client / Server / Interoperability Support Between Different Oracle Versions (Doc ID 207303.1).

5. Will Oracle Database be upgraded and certified with new distributions and versions of Linux Itanium?
No. Red Hat RHEL 5 and SUSE SLES 11 will be the last supported distributions of Linux on Itanium.


6. Will there be an additional fee for Extended Support?
The Extended Support service fee is being waived for customers on Linux Itanium through July 2013. From August 2013 through July 2015 the standard fee for Extended Support will apply for each year customers wish to take advantage of the Limited Extended Support offered.

7. What level of support will customers get through this period on Linux Itanium, and how quickly will patches, bug fixes, and Service Requests be handled?
Customers will receive the same level of support that they had previously. There is no change in the delivery time for any services. Bug fixes and Service Requests are prioritized by severity level, not by platform.

Who to contact for more information?

If you wish to discuss anything related to this matter, please contact your Oracle account representative.


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