Monitor system performance with ‘Performance Monitor’ or some similar tool
Monitor Hyperion System Logs for errors and outage conditions
Manage Hyperion Services for uptime
Manage complete system backups including the necessary MAXL scripting for Essbase backups (archive mode, etc.)
Manage or assist with management of all system RDBMS backups
Troubleshoot issues with both client and server systems
- SmartView Client connections, FR Studio connections, HFM Client support
- Essbase cube stop/start, HFM application start/stop, JVM monitoring and troubleshooting, IIS/Apache/OHS support and maintenance
Migration of objects between environments (Dev, Test, Production) using LCM, or manually for earlier versions
Manage the technical documentation of all fixes, versioning, and issues for the suite
Manage all technical tickets both with the internal ticketing system, and externally to Oracle or other vendors
Be prepared to apply patches to the environment including:
- System level OS patches
- Patches for third-party products (J2EE servers, PDF Print software, Microsoft Office, etc.)
- Patches to the product suite which may include full product reinstallations
If required by IT policy, the management of users/groups within Shared Services and their proper role assignment may be a responsibility
Understand changes in application base/scope to ensure the architecture does not need to grow
Monitor all system usage metrics so that additional hardware is expanded in advance of need: RAM, Disk, Processor, etc.
are you ok all above?
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