How to Send a File to The Support Through ftp.oracle.com Site

Place the file on your local machine.
Open a DOS-prompt window or a shell.
Start ftp:

C:\Temp> ftp
ftp>
Connect to the oracle ftp server and connect as user anonymous:

ftp> open ftp.oracle.com
User (bigip-ftp.oracle.com:(none)): anonymous
Use as a password a valid email address:

331 Please specify the password.
Password:
230 Login successful.
Move into the directory "support/incoming":

ftp> pwd
257 "/"
ftp> cd support/incoming
250 Directory successfully changed.
Create a new directory with the name of your service request number:

ftp> mkdir
257 "/support/incoming/" created
ftp> cd
250 Directory successfully changed.
Set the transfer mode to binary:

ftp> bin
200 Switching to Binary mode.
Put the files on the ftp server:

ftp> put
Use the command pwd to check the current directory:

ftp> pwd
257 "/support/incoming/"

REMARK: For security reasons the command ls cannot be executed
Exit from ftp site:

ftp> quit
Inform. your Support contact that the file has been uploaded in:

ftp://ftp.oracle.com/ftp/anonymous/support/incoming/NEWDIR/filename.ext

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