Benefits of ITIL to the customer/users:
1.The provision of IT services becomes more customer-focused and agreements about service quality improve the relationship;
2.The services are described better,in customer language,and in more appropriate detail;
3.The quality,availability,reliability and cost of the services are managed better.

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Communication with the IT organization is improved by agreeing on the points of contact.

Benefits of ITIL to the IT organization:
1.The IT organization develops a clearer structure ,becomes more efficient,and more focused on the corporate objective;
2.The IT organization is more in control of the infrastructure and services it has responsibility for,and changes become easier to manage;
3.An effective process structure provides a framework for the effective outsourcing of elements of the IT services;
4.Following the ITIL best practices encourages a cultural change towards providing service,and supports the introduction of quality management systems based on the ISO 9000 series or on BS15000;
5.ITIL provides a coherent frame of reference for internal communication and communication with suppliers,and for the standardization and identification of procedures.

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Benefits of ITIL

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