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GoToAssist (16:48:18)

Your Product Support Expert, Sandor@SAP has arrived.

ming yue sun (16:48:22) Is kernel 720 out of support?

Sandor@SAP (16:48:59)

Hi, just a moment I am checking it

Sandor@SAP (16:54:49)

In the marketplace the kernel version 7.20 is already archived. So there is no kernel patch update to this version.

I found also the following note:

1975687 - SAP Kernel 7.21 (EXT) replaces SAP Kernel 7.20 (EXT) as standard kernel in Q1/2015

Sandor@SAP (16:55:32)

So, you can use the kernel 7.20, but there is no bugfix in case of any new bug

ming yue sun (16:55:48) What year can kernel 720 support?

Sandor@SAP (16:55:55)

Recommendation is therefore to us a higher version

ming yue sun (16:56:29) 内核720可以支持到哪一年呢？

Sandor@SAP (16:58:44)

Please check the note

1633731 - Usage of the 7.20 Downward-Compatible Kernel

Sandor@SAP (16:59:31)

Based on the PAM:

SAP KERNEL 7.20 64-BIT UNICODE

Supported Until 31.03.2015

ming yue sun (17:01:52) Does that mean it's out of support?

Sandor@SAP (17:01:59)

yes

ming yue sun (17:02:15) how about kernel 721 ?

Sandor@SAP (17:03:00)

yes, it is supported

ming yue sun (17:03:28) What year can kernel 721 support?

Sandor@SAP (17:03:53)

Supported Until 31.12.2020

ming yue sun (17:04:15) i see, thanks

Sandor@SAP (17:04:24)

you can check it in the PAM:

https://apps.support.sap.com/sap/support/pam?hash=pvnr%3D01200615320900001250%26pt%3Dt%257CPLTFRM%26ainstnr%3D01200615324900003163%26fclfilter%3DG1%257CORACLE%252064-BIT%253BS%257CSAP%2520KERNEL%25207.20%252064-BIT%2520UNICODE%253BS%257CSAP%2520KERNEL%25207.21%252064-BIT%2520UNICODE

Sandor@SAP (17:04:28)

welcome

ming yue sun (17:04:59) my account can not visit the PAM , what is the matter?

Sandor@SAP (17:05:37)

ok, only give you the reference, where you can find information

Sandor@SAP (17:07:03)

have nice day

ming yue sun (17:10:16) my account can not visit the service.sap.com/pam

ming yue sun (17:10:36) What's the matter?

Sandor@SAP (17:10:58)

ok, thanks for the feedback. I copy here the info:

SAP KERNEL 7.21 64-BIT UNICODE

Supported Until 31.12.2020

ming yue sun (17:11:30) i can not visit service.sap.com/instguides too

ming yue sun (17:13:00) Is there a problem with your website or my account?

ming yue sun (17:13:21) i need visit service.sap.com/instguides

ming yue sun (17:13:49) The website repeatedly asked me to enter the username and password

Sandor@SAP (17:14:09)

the area is migrated to: https://help.sap.com/viewer/index

ming yue sun (17:15:51) is service.sap.com/pam also migrated to: https://help.sap.com/viewer/index ?

Sandor@SAP (17:16:36)

migrated to support.sap.com/pam.

Sandor@SAP (17:17:05)

https://apps.support.sap.com/sap/support/pam

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