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Process, Procedure, Policy

原创 IT综合 作者:snowfeeling 时间:2007-01-08 13:33:16 0 删除 编辑

什么是Process, Procedure, Policy ?

[@more@]A process is a framework that describes the standard repeatable functions of a process (incident, problem or change)
A procedure is describes the activities that are required to execute the process at an operational level.
A policy is a principle or rule that governs the management of a process and its procedure.

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