ITPub博客

首页 > Linux操作系统 > Linux操作系统 > SAP Basis 职业规划 (CAREER PATH) Part I

SAP Basis 职业规划 (CAREER PATH) Part I

原创 Linux操作系统 作者:jamesyen 时间:2011-01-27 02:00:44 0 删除 编辑

SAP Basis Career Path –      

(Source from SAP Training and modified by James Yen)

Level 1: SAP Basis Support - Help Desk Support

A member of the Help Desk, providing the initial point of contact for the business department for all issues requiring the attention of the Solution Support Organization

Tasks:

Managing the entire message life-cycle:

  • Receiving messages
  • Recording
  • Initial assessment
  • Search in internal solution database
  • Search for SAP Notes
  • Resolution
  • Referring messages
  • Tracking progress
  • Confirmation and closure
  • Keeping customer informed through out

Skills:

  • Very good communication and inter-personal skills, especially when communicating directly with the End User.
  • Thorough knowledge of local and country-specific requirements as well as the ability to explain these, if necessary, to the Support Organization that will be dealing with the problem message
  • High degree of adaptability (if a problem is escalated, for example). Ability to maintain a good relationship with the business department and to understand the business impact; ability to communicate all relevant information to the appropriate contact in the Support Organization
  • Basic knowledge of the products the users are using (First Level support staff needs to know which questions to ask when entering or supplementing a problem message). It can, for example, be useful to have:
    • Basic desktop skills
    • Knowledge of mySAP.com in overview
    • General understanding of networking concept
  • Basic IT aptitude and "first-level" knowledge of the product(s) or applications being supported, where possible
  • Knowledge of the company business terminology
  • Take appropriate training on an ongoing basis to build on existing skills and keep constantly up-to-date with advancements in products and tools
  • Ability to speak a second language, if appropriate to the business
  • Ability to use internal communications tools (e-mail, for example)

Level 2: SAP Basis Administrator - System Administrator  

In contrast to the Technology Expert, who is responsible for defining, planning, implementing and supporting an SAP centric solution from a technical point of view, the system administrator is mainly responsible for the administration and operation of an SAP centric solution. Nevertheless, he/she will also be a team member in implementation projects to support the Technology expert and to ensure a smooth transition from implementation to production. The tasks of a Technology Expert are very similar, but with a different focus.

Tasks:

  • Setup of the technical infrastructure
  • Installation and configuration (HW and SW)
  • HW capacity planning
  • Implementation and testing of Backup and recovery concept
  • Implementation and testing of High Availability solutions
  • Implementation and testing of Network configuration
  • Implementation and testing of Network, Database and OS configuration
  • Setup of SAP Basis, Middleware (bc, mqseries), Output devices (printer, fax, scanner, etc.)
  • Technical customizing for SAP solutions
  • Technical customizing and support of interfaces
  • Maintenance of technical system information in service tools (e.g. SAPNet R/3 Frontend)
  • Operation and Administration
  • System Management
  • Performance Management
  • Change Management
  • Verification and implementation of recommendations in service reports
  • Providing remote access for SAP

Skills:

  • Knowledge of the technical infrastructure
  • Knowledge of installation and configuration (HW and SW)
  • Knowledge of HW capacity planning
  • Knowledge of Backup and recovery
  • Knowledge of High Availability solutions
  • Knowledge of Network configuration
  • Knowledge of Network, Database and OS configuration
  • Knowledge of SAP Basis, Middleware (bc, mqseries), Output devices (printer, fax, scanner, etc.)
  • Detailed knowledge of solution operation and administration
  • Detailed knowledge of system management
  • Detailed knowledge of performance management
  • Knowledge of Change Management
  • Knowledge of internal support and escalation procedures
  • Knowledge of SAP’s support and escalation procedures

来自 “ ITPUB博客 ” ,链接:http://blog.itpub.net/65240/viewspace-686357/,如需转载,请注明出处,否则将追究法律责任。

请登录后发表评论 登录
全部评论

注册时间:2010-11-17

  • 博文量
    34
  • 访问量
    140193