Be completely and unrepentantly obsessed with 'CUSTOMER'
Provide shared, measurable, challenging & achievable 'GOALS' as clear as sunlight
Engage in effective, vociferous and unrelenting COMMUNICATION with all stakeholders
Ensure that ROLES & REPONSIBILITIES unmistakely understood and agreed upon by all
Create viable PLANS & SCHEDULES to enjoy the team's hearty commitment.
Mitigate big, hairy RISKS and implment innovative ACCELERATORS
Prioritize ruthlessly, choosing between heart, lungs & kidneys if necessary.
Anticipate and accomodate necessary and inevitable CHANGE
Challenge ASSUMPTIONS & BELIEFS, especially insidious self-imposed limitations.
Manage EXPECTATIONS of all stakeholders: under-promise & over-delivery
LEARN from experience. Make new and more exciting mistakes each time!
ATTITUDE OF GRATITUDE. CELEBRATE project success ... and some failures, too!
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