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甲骨文·空缺职位-- Global Customer Support Engineer

原创 Linux操作系统 作者:wuniri 时间:2011-02-14 13:51:03 0 删除 编辑

Global Customer Support Engineer

  • Beijing, China

The support technical analyst is a member of a strong technical staff within the Oracle Fusion Middleware Customer Support organization. The focus of a support analyst is to deliver post-sales technical support and solutions to Oracle Japanese and Chinese customers through research, problem replication or collaboration and maintain a high level of customer satisfaction.

1. Having good knowledge of three or more Oracle Fusion Middleware products and providing high quality technical supports to customers through email, phone call and remote access;
2. Troubleshooting problems reported from customers and providing efficient and effective solutions;
3. Interacting professionally and effectively with customers and achieving high level customer satisfaction;
4. Learning products and related knowledge timely and quickly;
5. Handling multitask effectively and working well under pressure;
6. Contributing independently as well as in a team environment and working collaboratively with other team members or other teams.

1. At least 3 years of work experience in customer support, professional service and/or software development with related technologies;
2. At least 3 years of Java and J2EE experience;
3. At least 3 years of experience with Oracle WebLogic Server or other application server technology; A high plus is knowledge and experience with Oracle Fusion Middleware products;
4. Knowledge and experience of operating systems: AIX/HP/Solaris, Linux and Windows;
5. C/C++ and Oracle Tuxedo knowledge and experience is a plus;
6. Good analytical skills and problem diagnostic experience with the ability to consult customers on technical issues;
7. Strong communication skills that allow concise and accurate expression of issues, solutions, and processes in both speaking and writing;
8. Japanese speaking competency is required.
9. English communication skills will be a strong plus.

BS/MS degree in Computer Science or Electrical/Electronics Engineering

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