Global Customer Support Engineer Support
JOB OBJECTIVES: The support technical analyst is a member of a strong technical staff within the Oracle Fusion Middleware Customer Support organization. The focus of a support analyst is to deliver post-sales technical support and solutions to Oracle Japanese and Chinese customers through research, problem replication or collaboration and maintain a high level of customer satisfaction.
MAJOR RESPONSIBILITIES: 1. Having good knowledge of three or more Oracle Fusion Middleware products and providing high quality technical supports to customers through email, phone call and remote access;
2. Troubleshooting problems reported from customers and providing efficient and effective solutions;
3. Interacting professionally and effectively with customers and achieving high level customer satisfaction;
4. Learning products and related knowledge timely and quickly;
5. Handling multitask effectively and working well under pressure;
6. Contributing independently as well as in a team environment and working collaboratively with other team members or other teams.
QUALIFICATIONS: 1. At least 3 years of work experience in customer support, professional service and/or software development with related technologies;
2. At least 3 years of Java and J2EE experience;
3. At least 3 years of experience with Oracle WebLogic Server or other application server technology; A high plus is knowledge and experience with Oracle Fusion Middleware products;
4. Knowledge and experience of operating systems: AIX/HP/Solaris, Linux and Windows;
5. C/C++ and Oracle Tuxedo knowledge and experience is a plus;
6. Good analytical skills and problem diagnostic experience with the ability to consult customers on technical issues;
7. Strong communication skills that allow concise and accurate expression of issues, solutions, and processes in both speaking and writing;
8. Japanese speaking competency is required.
9. English communication skills will be a strong plus.
EDUCATION: BS/MS degree in Computer Science or Electrical/Electronics Engineering
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