Shutdown modes that wait for users to disconnect or for transactions to complete have a limit on the amount of time that they wait. If all events blocking the shutdown do not occur within one hour, the shutdown operation aborts with the following message: ORA-01013: user requested cancel of current operation. This message is also displayed if you interrupt the shutdown process, for example by pressing CTRL-C. Oracle recommends that you do not attempt to interrupt an instance shutdown. Instead, allow the shutdown process to complete, and then restart the instance.
After ORA-01013 occurs, you must consider the instance to be in an unpredictable state. You must therefore continue the shutdown process by resubmitting a SHUTDOWN command. If subsequent SHUTDOWN commands continue to fail, you must submit a SHUTDOWN ABORT command to bring down the instance. You can then restart the instance.
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