as we discussed in the chat the kernel version 7.20 is already out of support.
You can use the version 7.21 instead, which is supported until 31.12.2020.
The web site service.sap.com/instguides is migrated to: https://help.sap.com/viewer/index
The service.sap.com/pam also migrated to: support.sap.com/pam (https://apps.support.sap.com/sap/support/pam)
thank you for your feedback in advance
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SAP on Oracle
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