How to setup Internet Mail Gateway: Configuration (Version 4.x)
is the SAP Internet Mail Gateway installed and configured?
Technology Release 4.0 and higher:
Internet settings via Transaction SO16
are no longer possible because the push
button is missing.
Mail Gateway 3.x does not work anymore.
SAP Technology Release 3.1:
You are no longer to access the Internet Mail Gateway directly via SAPoffice
SAPconnect, SCOT, SCON,
configuration, SAP Internet Mail Gateway, SMTP, Sendmail,
Reason and Prerequisites
In Release 4.0A, the
Internet settings for mail were transferred to the
environment for external communication.
As of SAP Technology Release 4.0,
only the SAP Internet Mail Gateway 4.x can still
Install SAP Internet Mail Gateway Release 4.0A
(or higher). Former versions of the
Gateway, as of R/3 4.0A, are no longer
supported. You can receive the relevant
current version of the Internet Mail
Gateway from SAP (see note 101573).
the latest version of the R/3 online documentation for SAPconnect and SAP
Internet Mail Gateway
-> BC Basis
Basis Services/Communication Interfaces
-> BC SAPconnect
-> SAP Internet
A short guideline about installing and configuring the
Internet Mail Gateway
provides the following points:
1. Profile file
The Internet Mail Gateway is configured via a profile file that can be
changed with the aid of program MLSOMADM. The path and name of
this profile file
must be notified to the programs MLUNXSND (for outgoing
mails) and MLSOMAIL (for
The profile file is
communicated to program MLSOMAIL via the first call parameter
definition of the SAP mailer in the Sendmail configuration file).
several ways for the profile file to be communicated to program MLUNXSND:
older versions of the Internet Mail Gateway, this can only be done by setting
environment variable GWCONFIG on operating system level. In addition to
that, in the
current program versions, the following two directories are
searched for the default
profile file mailgw.ini; in this case, it is not
necessary to set GWCONFIG:
- in the /SYS/profile
directory if the mlunxsnd program is in
- in the program directory itself
2. RFC destination
already the case for 3.1, an RFC destination must be created for outbound
mails in the SAP system. You can choose between the two activation types
and 'Registration'. For the Internet Mail Gateway, the activation
type 'Start' is
In the case of 'Start',
MLUNXSND is started each time the Internet
Mail service is used by a
SAPconnect transmission job. If the default profile file
mailgw.ini is used
in one of the directories mentioned above, you can start program
directly. If the profile file is to be entered via the variable GWCONFIG,
you should start a shell script. as follows:
setenv GWCONFIG /usr/sap/C11/SYS/exe/run/C11_mailconfig
It is essential to
enter '$*' after MLUNXSND to ensure that all RFC
parameters are passed to
the program. Assign execute authorizations to the script.
problems occur when you start MLUNXSND directly, you should also use a
script. (see Note 178580).
In the case of 'Registration', MLUNXSND runs
as a daemon on an application server
and registers to the SAP gateway with a
unique program identifier. When mlunxsnd is
started, the program
identification (program ID), as well as the gateway host and
must be specified. These can be specified using a saprfc.ini file or
directly as parameters in the command line of MLUNXSND. In the second case,
command line has the following form.
-a -g -x
default profile file mailgw.ini is not used in one of the directories
mentioned above, the variable GWCONFIG must be set in the environment of
It is recommended to write a shell script, in which the variable
is set and MLUNXSND
is called. The script. could look like this:
-aRRNC11 -ghs0011 -xsapgw00 &
authorizations to the script. and start it.
Setting up the
RFC destination in the SAP system:
Call Transaction SM59 ->Create.
Enter a name for the destination (for example,
INTERNET MAIL GATEWAY), a
connection type T and a description and confirm your
entries by pressing
Select activation type 'Start'
Then, start on
Specify the name and path of the shell script. as the
Specify the entire name of the target machine on which MLUNXSND
Select Destination --> Gateway Options, enter the gateway
host and gateway service
and choose OK.
Test the connection and save.
Enter the program ID that was
assigned for MLUNXSND
Select Destination --> Gateway Options, enter the
gateway host and gateway service
and choose OK.
Test the connection and
1. SAPconnect Administration.
Set the communication method INT to
SAPCONNECT (3.1: SCON, communication methods,
4.0: SCOT Goto ->
Customizing, then communication methods (double-click on the
In Transaction SCOT (3.1: SCON) create a node responsible for Internet
the destination created under point 2 as an RFC destination.
Select "Nodes in operation", DO NOT select "Node can explode path
Caution: The Internet Mail Gateway does NOT support the
monitoring by the SAP
system. DO NOT select the functions "Nodes should be
monitored by the Alert Monitor"
and "Nodes supported: Connection test,
Press "Internet settings". Enter an address area (generic
ones with '*' are also
possible). Specify 'All formats except for the
following' as supported formats and
enter ALI, SCR, OTF, OBJ and URL to the
list. (For SAP Technology Releases before
4.6, see note 188677)
Schedule a transmission job
If a document is sent in SAPoffice, only one
corresponding order is put into the
SAPconnect transmission queue. The
SAPconnect transmission job then processes the
queue and sends the documents
via the corresponding external communication
components (for example, the
Internet Mail Gateway). You must schedule this job in
administration (4.0: SCOT, View -> Jobs, schedule Goto -> Job; SCOA,
send process). For testing purposes, the transmission process can also be
manually (4.0: SCOA, send process). SCOA, Dialog).
In the personal office settings (SO12) of the sender, an Internet
address must be
maintained, otherwise, a transmission error occurs.
For incoming mails, Sendmail must be configured in a
way that program MLSOMAIL is
called with the correct address information.
The necessary entries in sendmail.cf
differ from those for the Internet Mail
Gateway 3.x, read the SAPconnect
documentation in this regards and refer to
notes 71891 and 116767.
If you are using the Internet
Mail Gateway 4.x with a SAP Technology Release 3.1,
you should implement the
attached correction into the SAP system so that received
mails can be
transferred to external Internet Mail addresses.
OSS Note 455140
- Configuration E-mail, fax, paging/SMS via SMTP
e-mail, fax or paging/SMS via SMTP configured in the SAP Web Application
Which prerequisites and settings are required outside the SAP
INT, FAX, PAG, SAPconnect, SMTP
Information is missing.
information, architecture, prerequisites, system environment
e-mails are transferred via SMTP, the SAP Web Application Server communicates
directly with a mail server. No gateway or connector is necessary.
SMTP-conforming product can be used as a mail server.
In the outbound
direction, the SAP system always transfers the mails to a single
server. Its host address and port number can be set.
In the inbound
direction, the SAP system can receive mails from any number of mail
Each client can be reached via separate, configurable port numbers. The SAP
system, or its client, is best addressed via an individual subdomain for
(for example, "crm-prod.company.com"). The assignment of these
subdomains to host
name and port numbers of the SAP system is defined by the
routing rules on the mail
As of Release 6.20, fax and
SMS/paging messages can also be sent and received via
SMTP. These are packed
in e-mails for this. For sending, the mail server refers to
the domain of
the recipients' addresses and directs the e-mails either to a internal
company fax/SMS server (for example
to an external provider (for
example, "FAXfirstname.lastname@example.org"). For
receiving, the fax/SMS
server or the provider sends e-mails to addresses with the
domain of the SAP
system (for example "FAXemail@example.com").
1. Profile parameters
To be able to use the
SMTP functions, the profile of the SAP Web Application Server
adjusted. We recommend you activate SMTP on all the application servers of
an SAP system. If this is not the case, the SAPconnect send job can only be
scheduled for servers on which SMTP is active. The scheduling then occurs
the standard job definition (transaction SM36) and not from
administration (transaction SCOT, for a description, see 4.c).
For SMTP, the profile parameters listed below must be set. The <*>
stands for a number with which the parameters that can occur
several times are
numbered sequentially, starting with 0.
icm/plugin_<*> = PROT=SMTP,PLG= (required in 6.10 only!!!)
This loads the SMTP plug-in. This is a dynamic library which implements the
protocol. specifies the file name of the SMTP plug-in. The
program is located
in the execution directory of the SAP Web Application
Server instance, has the
name "smtpplugin" and the usual extension for your
operating system (".so",".dll",
etc.). As of Kernel Release 6.20, the SMTP
library is an integral part of the SAP
Internet Communication Manager. The
parameter needs no longer be specified then.
b) icm/server_port_<*> =
This opens a TCP/IP port for the receipt of
mails via the SMTP plug-in.
specifies the number of the port
that is to be used. This must not be occupied by
any other program on this
host (for example, Sendmail usually uses port 25). If no
status notifications) are to be received in this SAP system,
can be set to 0.
The TIMEOUT option can be used to define a maximum wait
time for a response from the
mail server (in seconds).
is/SMTP/virt_host_<*> = :,...;
This defines a "virtual mail host" for receiving mails. If all incoming
(including status notifications) are to be received and processed in a
of this SAP system, this parameter is not required (an entry
*:* is then taken by default). If several clients are
to be able to receive, a
virtual mail host must be created for every client.
specifies the name of the
host to which incoming mails are
addressed. The "*" value can also be specified here
if the mail distribution
is to occur independently of the addressed host. Please
note: If the mail is
to be distributed according to host names, those host names
different IP addresses assigned. specifies the number of a port to
which incoming mails are addressed. Several ports may be specified for each
and several hosts (e.g. with several ports) may be specified for each
host. Please note: The parameter line must always be closed by
a semicolon (even if
only one host is involved).
The assignment of
virtual mail hosts to clients is carried out in the SAP system
With two clients capable of receiving mail, the
profile parameters could read as
follows (as of Release 6.20):
icm/server_port_0 = PROT=HTTP,PORT=1080
icm/server_port_2 = PROT=SMTP,PORT=25000,TIMEOUT=180
icm/server_port_3 = PROT=SMTP,PORT=25001,TIMEOUT=180
is/SMTP/virt_host_0 = *:25000;
is/SMTP/virt_host_1 = *:25001;
administration (transaction SU01)
a) System user
In each client of an
SAP system, in which incoming mails (or status notifications
for sent mails)
are to be received, a system user must be created to process the
messages. To do this, use transaction SU01 to create a user of the
"system" and assign the "S_A.SCON" profile to this user.
to the statements made in the documentation for user types,
users of type
"system" are also subject to password expiry which can prevent the
of mails. To avoid this, use user type "service" until a correction of the
incorrect behavior. of type "system" is available.
b) User addresses
Each individual user who wants to receive e-mails in an SAP system needs an
mail address. This is also used as a sender address for sending
transaction SU01, enter the Internet mail address of a user in
the "E-Mail" field
under "Address". As a domain, use the domain of the SAP
system client if possible
(see "General information" above and 4.a), for
2. Client assignment
For each client of an SAP system, in which incoming mails
(or status notifications
for sent mails) are to be received and, if
applicable, processed, an SMTP server
must be created, on which the
assignment to a virtual mail host as well as the logon
data are stored. In
transaction SICF, an SMTP server (envelope icon) should already
in every SAP system. This is delivered by SAP. Use this for the first
that you want to be able to receive mails and create a new SMTP server for
every other client. You must make the following settings on the SMTP
a) Host data
For "Profile Parameter Number", enter the sequence
number of a is/SMTP/virt_host_<*>
parameter from the profile (see
1.c). If you have only one client and therefore did
not create such a
parameter in the profile, enter 0.
b) Service data
Enter the client into
which the mails received via this virtual mail host are to be
well as the logon data (user, password, language) of the service user
was created for inbound mails (see 2.a).
c) Handler list
CL_SMTP_EXT_SAPCONNECT at position 1.
As of Release 6. 20, the
SMTP server must be activated after being
created or changed
(Service/Virt.Host --> Activate, or context menu).
administration (transaction SCOT)
You have to make the SAPconnect settings
separately in each client from which e-
mails are to be sent or in which
e-mails are to be received.
a) Default domain
The domain of this SAP
system client is defined here, for example, crm-
prod.company.com. It is
used for the following purposes: The SMTP plug-in logs on to
the mail server
with the domain as ID. The message ID of outgoing mails is compiled
this domain. If an SAP user who has not entered an Internet mail address in
their user master record sends an e-mail, a sender address is generated from
user name and this domain, for example SMITHJ@crm-prod.company.com.
There are different types of node in SAPconnect:
(for the SMTP function of the SAP application server)
HTTP node (for
paging/SMS providers using Web services, as of 6.20)
RFC node (for old
RFC-compatible e-mail/fax/paging gateways)
always a single SMTP node in each client. It is
created automatically by the
system and cannot be deleted. It is configured as
Double-click on the node name.
Select "Node in use".
Host" and "Mail Port", specify the mail server to which outbound mails
to be transferred.
Choose "Set" adjacent to "Internet".
areas of recipient addresses that are to be reached via this node
"*" if all e-mails are to be sent via SMTP).
For "Output Formats for SAP
Documents" the following is recommended:
SAPscript. / Smart Forms PDF
Business Object / Link
If fax messages are also to be sent via SMTP:
Choose "Set" adjacent
Specify address areas of recipient addresses that are to be
reached via this node
(usually "*" if all faxes are to be sent via SMTP).
For "Output Formats for SAP Documents" the following is recommended:
SAPscript. / Smart Forms PDF
Business Object / Link TXT
For "Conversion into Internet Address", enter the domain of
the fax server or fax
provider. The local part of the Internet address is
generated automatically by the
system. The address then has the form.
If paging/SMS messages
are also to be sent via SMTP:
Choose "Set" adjacent to "Pager(SMS)".
Specify address areas of recipient addresses that are to be reached via this
(usually "*" if all paging/SMS messages are to be sent via SMTP).
For "Conversion into Internet Address", enter the domain of the paging/SMS
paging/SMS provider. The local part of the Internet address is
automatically by the system. The address then has the
Caution: To be able to
use paging/SMS in the SAP system,
names must be defined for the messaging
services to be used (e.g. "SMS"). You can do
this via transaction SA14.
a) Send job
E-mails that are sent from an SAP application are merely
put into a queue. A
periodically running background process, the SAPconnect
send job, takes the e-mails
from the queue and sends them via the Internet.
This job can be scheduled from
SAPconnect administration as follows:
"View" --> "Jobs". Check whether a job is already scheduled (displayed as
Choose "Job" --> "Create", and specify a job name.
Place the cursor on the "SAP&CONNECTALL" variant and choose "Schedule
Choose "Schedule periodically".
Specify a time interval (for
example 10 minutes) and choose "Create".
With the settings
made so far, SAP users can already receive e-mails in their inbox
Business Workplace (transaction SBWP) under the address entered in the user
If, on receipt of e-mails to a specific address or with
specific contents (for
example XML documents), you want to automatically
start a program that processes
these e-mails, you can configure this under
"Settings" --> "Inbound Processing".
If, on receipt of e-mails to a
specific address or from a specific sender, you want
to direct these
automatically to another recipient or a distribution list, you can
this under "Settings" --> "Inbound Distribution".
1. Settings on the mail
server (SAP-external configuration)
To be able to receive mails in the SAP
System, you need to set your mail server in a
way that certain mail
addresses are forwarded to one or several SAP Systems or
clients. For this
purpose, you need to define routing rules that assign a mail host
port to address areas (generic address parts, usually the domain), for
*@crm-prod.company.com --> mySAPWASHost:25000
*@crm-test.company.com --> mySAPWASHost:25001
For the exact setting
procedure please refer to the mail serverdocumentation. Note
describes where the documentation can be found for the Microsoft Exchange
2000 Server and what to do if your mail server does not allow routing to
than port 25.
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