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"Failed to create empty document" error message appears when opening the BrightStor ARCserve Backup

原创 网络安全 作者:anttyhuang 时间:2008-01-18 12:47:14 0 删除 编辑

Title: "Failed to create empty document" error message appears when opening the BrightStor ARCserve Backup Manager


This problem has been reported when the internet explorer is upgraded to IE 7

[@more@]

In order to resolve this problem, please follow these steps:
1. Close the BrightStor ARCserve Backup manager.

2. Rename psapi.dll located in C:Program FilesCABrightStor ARCserve Backup to psapi.dll.org

3. Open BrightStor ARCserve Backup Manager.
Note: The location of the file may differ depending on the directory to which BrightStor ARCserve Backup was installed.

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